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The official tourism website
of the City of Venice
City of Venice

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Faqs

Faq

How can I get information about services for disabled persons?
For detailed information on services and benefits available to disabled persons, we advise you to contact Città per tutti service (City for everyone), or email to: cittapertutti@comune.venezia.it

Where can I rent a wheelchair or a means of transport for a disabled person?
Visiting the above website, you will find all the necessary information for wheelchair hire.
If you want to hire a means of transport for disabled persons, you will find the information on the appropriate page

Are there restroom facilities in the city for disabled persons?
In the city there are 19 restroom facilities managed by Veritas, and each one has special toilet facilities for the disabled.

Are wheelchair platform lifts available on bridges in Venice?
No, the platform lifts that were placed at certain bridges have since been put out of use, because they were unable to guarantee service.

Are there any special ACTV means of transport for disabled persons?
For some time now, ACTV has been endorsing the “Facile Bus” project within the Mestre and Lido bus service district.
It involves a shortlist of urban routes with buses outfitted with extendible platforms and an internal area especially equipped for wheelchair  coupling.
All lines of the Mestre urban service - 2, 4, 5, 6L, 15, 24H, 31, 32 have wheelchair service.
Lines of the Lido urban service - A, B, C, V, N, 11 have wheelchair service.
Routes of the Waterborne service – lines 1 and 2 can transport up to 4 wheelchairs at the same time, while “Giracittà” motorboat lines can only transport 1 wheelchair at the time.
Accessible - Motorvessel line LN going to the Lido, the Cavallino coastline, and Punta Sabbioni. 
Ferries from Tronchetto to Lido are equipped with regulation elevators and toilet services.

Where can disabled persons park their cars?
See the answer within the City of everyone website.

Can I find parking for cars certified to transport disabled persons at the Marco Polo Airport in Venice and the Sant'Angelo airport in Treviso?
You will find ample free parking for disabled persons at both airports.

Are there special maps of Venice for sightless people?
See the answers within the City for everyone website

Are there itineraries without barriers?
Città per tutti  service has organized certain itineraries for disabled persons without any architectural barriers.
These itineraries can be consulted and downloaded in Italian and English from the appropriate website page
Moreover, for special events such as the Biennale, the Venice Marathon, and the Carnival, the Municipal council of Venice in collaboration with the event organizers, try and guarantee maximum access, by creating appropriate itineraries.
These special itineraries can be downloaded from the appropriate website page.
During the restructuring of bridges, temporary boardwalks are placed nearby. Therefore citizens and tourists, and disabled persons are able to visit new places, buildings, churches or museums when it would otherwise be considered impossible. 
For further information consult the appropriate website page.

Which documents must a disabled person produce in order to gain free admission to government museums? (Venice: Gallerie dell’Accademia, Ca' D'Oro Giorgio Fianchetti Gallery, Museum of Oriental Art, National Archaeological Museum, Palazzo Grimani Museum
To answer this question, please find hereunder the contents of the Ministry of Cultural Heritage and Activities' 2007 circular n° 5697:

“As is known, Ministerial Decree n° 239 of 20th April 2006, attached hereto,  amended Ministerial Decree n° 507 of 11th December 1997, -  “Regulations establishing  admission ticket (cost) to Government monuments, museums, galleries, archaeological excavations, parks and monumental gardens ”- replacing article 4 governing free access and free admission.
It has recently been pointed out by some visitors that the regulations referring to personal documents testifying the physical condition of disabled persons, are not uniformly applied in government-operated exhibition areas, 
On this point it states that, for privacy and privilege reasons,  the above-mentioned regulation does not contemplate specific indications concerning the type of documentation to be presented by a disabled person in order to be granted free admission, as it is not possible to indicate a generalised document for everyone.
Therefore, to obtain free admission, the interested parties can present any document issued by a public authority, giving proof of their condition.”

Is there a reduced fare or free ticket for disabled persons wanting to visit the Venice City Museums? (Doge's Palace; Correr Museum; National Archaeological Museum; Grand Chambers of the Marciana National Library; the Clock Tower,Ca'Rezzonico, Mocenigo Palace Museum, Carlo Goldoni's House, Ca' Pesaro, Fortuny Museum,  Glass Museum, Lace Museum, Museum of Natural History)
Admission is free for persons with disabilities and those accompanying them.

 

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