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The official tourism website
of the City of Venice
City of Venice

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Faqs

Faq

How can I get information about services for disabled persons?
For detailed information on services and benefits available to disabled persons, we advise you to contact the Tourist Information Offices.

Are there restroom facilities in the city for disabled persons?
In the city there are 19 restroom facilities managed by Veritas, and each one has special toilet facilities for the disabled.

Are there any special ACTV means of transport for disabled persons?
Public road transport services for passengers with reduced or impaired mobility in wheelchairs is provided only and exclusively by suitable vehicles. Stops with the "BUS FACILE" sign offer the possibility for passengers with reduced or impaired mobility in wheelchairs to get on the buses in safe conditions. Trams, as well as the people mover and waterborne craft can be used at all times and provide specially equipped areas for wheelchair users.
In addition, with the new Spring 2019 timetable for the navigation service, AVM / Actv have introduced a new feature on routes 1, 2 and N to and from Rialto. In fact, passengers in wheelchairs travelling on waterbus services arriving at Rialto C/D after 8:30 pm can now ask the crew members to stop at Rialto A/B, however, this service must be booked 20 minutes before boarding by calling the free phone number 800 845065.
The use of tramlines, like the people mover and navigation services , are always permitted, and the specially-equipped spaces must be used.

Where can disabled persons park their cars?
Accessible parking spaces for people with disabilities:
Venice

Mestre

The introduction of paid parking has the aim of guaranteeing everyone the possibility of using public parking. Except for P.le Roma, physically-disabled people can park free of charge at any time. Click here for further information.

Can I find parking for cars certified to transport disabled persons at the Marco Polo Airport in Venice and the Sant'Angelo airport in Treviso?
You will find ample free parking for disabled persons at both airports.

Are there itineraries without barriers?
The itineraries for disabled persons without any architectural barriers can be consulted and downloaded in Italian and English from the appropriate website page. (This page is currently being updated. Please check back soon)

Which documents must a disabled person produce in order to gain free admission to government museums? (Venice: Gallerie dell’Accademia, Ca' D'Oro Giorgio Fianchetti Gallery, Museum of Oriental Art, National Archaeological Museum, Palazzo Grimani Museum
To answer this question, please find hereunder the contents of the Ministry of Cultural Heritage and Activities' 2007 circular n° 5697:

“As is known, Ministerial Decree n° 239 of 20th April 2006, attached hereto,  amended Ministerial Decree n° 507 of 11th December 1997, -  “Regulations establishing  admission ticket (cost) to Government monuments, museums, galleries, archaeological excavations, parks and monumental gardens ”- replacing article 4 governing free access and free admission.
It has recently been pointed out by some visitors that the regulations referring to personal documents testifying the physical condition of disabled persons, are not uniformly applied in government-operated exhibition areas, 
On this point it states that, for privacy and privilege reasons,  the above-mentioned regulation does not contemplate specific indications concerning the type of documentation to be presented by a disabled person in order to be granted free admission, as it is not possible to indicate a generalised document for everyone.
Therefore, to obtain free admission, the interested parties can present any document issued by a public authority, giving proof of their condition.”
More info

Is there a reduced fare or free ticket for disabled persons wanting to visit the Venice City Museums? (Doge's Palace; Correr Museum; National Archaeological Museum; Grand Chambers of the Marciana National Library; the Clock Tower,Ca'Rezzonico, Mocenigo Palace Museum, Carlo Goldoni's House, Ca' Pesaro, Fortuny Museum,  Glass Museum, Lace Museum, Museum of Natural History)
Admission is free for persons with disabilities and those accompanying them. More info

 

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